Live Shopping Assist
Reach a customer you know while they’re on your store and ready to buy.
Answers 2 of 2 calls
Text 0 of 1 replied · Email: none sent
since 2:12 pm · 6 pages viewed
Half-Mask Respirator (HM-200): 2 in stock, 3 in the cart
Day 62 · 12 days past their window
Usually every ~50 days ±4 · past year
Iris reasoning as of Oct 24, 2026 · 2 notes
Since Their Last Order
Since the August 23 order, Maria has been on the storefront several times a week, with a steady cart pattern (multiple add-to-cart and cart views through October 24) and heavy searching on half-mask respirators and replacement cartridges. Her most recent actions are a return to the cart and the homepage today at 2:12 pm. Open threads from email: she asked whether more Half-Mask Respirators (HM-200) are coming in, with 2 in stock and 3 in her cart, and she reported that a respirator valve won't seal. Dana offered replacement valves, and Maria accepted on October 21. No confirmation that the replacements have shipped appears in the record.
What Drove the Last Order
The August 23 order ($182.40, about 50% above the $121.60 average order) was a restock of Half-Mask Respirators (HM-200, x6) and replacement cartridges (x12). It followed Dana's outreach:
- An outbound call from Dana on August 21 was answered and lasted 6 minutes.
- A cart with the same products was opened the next day, August 22.
- The order was placed on August 23, after one more visit to the cart.
Reach a buyer within the hour and you're 60 times as likely to have a real conversation as if you wait a day.
Harvard Business Review, 2011 · 1.25M leads, 42 companies, mostly B2CGood to know
A known customer is someone who has purchased from you in the past or is currently logged in.
$0.25 to $0.42 per alert, by plan. You pay only while the signal is on.
Questions about Live Shopping Assist.
When does Live Shopping Assist trigger?
A customer you know is on your store right now and showing signs of buying.
What should I know before switching it on?
A known customer is someone who has purchased from you in the past or is currently logged in.
Is this another automation tool?
Not in the way most people mean it. Automation is great for the routine, until it starts to hurt your customer relationships or your bottom line. Some things should not be automated: the human touch that builds a relationship and grows a customer's lifetime value, or a decision that needs a human sanity check, like how much stock to reorder. That is where IdealData steps in. It identifies those critical touch points and alerts the right person in real time, with the context and the action to take.
What are the requirements?
It requires eCommerce to be connected to IdealData. The IdealData pixel must also be active on your store. Having it enabled is critical to improve the quality of this signal.
What does it cost?
$0.25 to $0.42 per alert, depending on your plan, and only while the signal is on. Try it free for 15 days. No credit card required. See the pricing page for every plan.
Where does the alert show up?
In the IdealData platform, under the My Signals tab. It can also arrive in your Slack or Microsoft Teams.
More signals in this group:
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Re-engagement Window
Win back repeat customers the day they’re late for their usual reorder.
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Second Order Window
Turn one-time buyers into repeat customers while the first order is still fresh.
You pay per alert, only while a signal is on.
Try every signal free for 15 days. No credit card.